Shopify Additional Scripts Not Working: Why Thank You Page Tracking Stopped
Quick fix
Shopify additional scripts not working is mostly because Shopify retired them. Checkout.liquid and Additional scripts were sunset for the Thank you and Order status pages on August 28, 2025, and script tags end for non-Plus stores on August 26, 2026. Migrate each pixel to a Shopify app pixel or custom pixel, or use the Meta and Google channels.
- List the pixels in theme.liquid, Additional scripts and Preferences.
- Migrate Meta and Google pixels to their sales channels.
- Move other pixels to app pixels or custom pixels.
- Check consent is integrated with the Customer Privacy API.
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What this error means
Shopify has removed the old way of adding tracking code to the Thank you and Order status pages. Scripts placed there no longer run, so purchase tracking can stop until the pixels are moved to the supported pixel tools.
Why it happens
1Additional scripts and checkout.liquid were sunset
They no longer run on the Thank you and Order status pages.
How to tell if this is you: Purchase tracking stopped around the sunset dates.
2Pixels removed from Preferences
Meta and Universal Analytics tags not set up through the apps were removed and converted.
How to tell if this is you: The pixel is no longer in Preferences.
3Extra Google Analytics settings dropped
Settings in the old JavaScript section are dropped.
How to tell if this is you: Custom GA settings stopped applying.
How to fix it
Move the pixels
For: Additional scripts and checkout.liquid were sunset, Pixels removed from Preferences
- Migrate Meta and Google pixels to their channels.
- Migrate other pixels to app pixels or custom pixels.
- Pick a quiet period to avoid duplicate or missing events.
Rebuild lost settings
For: Extra Google Analytics settings dropped
- Re-create needed Google Analytics settings in the supported setup.
- Integrate your consent banner with the Customer Privacy API.
How long it takes
Shopify says checkout.liquid and additional scripts were sunset on the Thank you and Order status pages on August 28, 2025, and script tags end for non-Plus stores on August 26, 2026.
How to stop it happening again
- Keep tracking in pixels managed by Shopify rather than raw scripts.
- Audit where tracking code lives after any theme or checkout change.
- Test purchase events after every migration.
From my desk
Quite a few stores I look at still carry old tracking pasted into additional scripts or the checkout layout. I list every place a pixel lives, then migrate Meta and Google through their Shopify channels and the rest through app or custom pixels. I do it in a quiet period and test a real order afterward.
Muhammed Abdul Kalam
When to get help
- You've worked through the checks and the data still isn't right.
- The tracking was set up by an agency, app or developer who is no longer available.
- Sales or ad spend are affected and every day without clean data costs money.
Stuck on this? Send me the details.Tell me what the platform shows and what you've tried so far.
Send me the detailsFAQs
What was sunset?
checkout.liquid and additional scripts for the Thank you and Order status pages, on August 28, 2025.
When do script tags end for non-Plus stores?
August 26, 2026.
Where should I move my pixels?
To a Shopify app pixel, a custom pixel, or the Meta and Google sales channels.
What about my Preferences pixels?
Meta and Universal Analytics tags not set up through the apps were removed in February 2025 and converted to custom pixels.
What is the benefit of migrating?
It makes tracking customer events, checkout ones included, simpler.