Case Studies

Colorful rubber bouncy balls close-up, vibrant rainbow colors

Sony Bravia Balls: 250,000 Superballs and a Hill in San Francisco

Sony needed to demonstrate that the Bravia television displayed more vivid colour than any other screen. Fallon London's answer: buy 250,000 superballs, block off Filbert Street in San Francisco, and film them bouncing down it. The ad ran for ninety seconds and contained exactly zero CGI.

Sony
Close-up of mechanical car engine components, precision engineering

Honda Cog: The Two-Minute Chain Reaction That Took 606 Takes

Honda's 'Cog' is a two-minute chain reaction built entirely from Accord parts — no CGI, no camera tricks. It took 606 attempts before it worked in one take. The ad aired on British television in 2003 and became the most requested commercial in the BBC's history. It also cost nearly £6 million to make.

Honda UK
Snow covered Christmas tree branches with warm bokeh lights in background

Monty the Penguin and the John Lewis Christmas Playbook

John Lewis didn't invent the Christmas ad. But from 2011 onward, it turned the annual Christmas commercial into a cultural event that people anticipated the way they anticipated the holiday itself. Monty the Penguin (2014) is the pinnacle of this strategy — and a blueprint for how retail advertising can transcend the category.

John Lewis
Child playing outdoors getting muddy, representing joyful childhood

Daag Achhe Hain: How Surf Excel Turned Dirty Clothes Into a Philosophy

Surf Excel's competitors said dirt was the enemy. Surf Excel said dirt was proof of a life lived fully. 'Daag Achhe Hain' — stains are good — was a counter-positioning move that reframed the entire detergent category and ran for nearly two decades.

Surf Excel (HUL)
Colourful food bowls arranged on a table with bright natural light

Swiggy Voice of Hunger: When Food Delivery Met Instagram Creativity

Swiggy asked Instagram users to draw a food item using only the voice memo waveform — a squiggle that looks like a sound wave. The constraint turned an abstract interface element into a creative challenge that millions of people tried. It won the Grand Prix at Cannes Lions 2019 for Creative Use of Technology.

Swiggy
Food delivery box with a phone showing an app interface

Zomato's Brand Voice: How a Food Delivery App Became the Wittiest Brand on the Internet

Zomato didn't build its brand through television campaigns or celebrity endorsements. It built it through Twitter jokes, email subject lines, and push notifications that users actually looked forward to receiving. In 2019, its brand voice was as recognisable as its red logo.

Zomato
Overflowing shopping cart with boxes in a warehouse

Flipkart's Big Billion Days Disaster: When Demand Outran Capability

Flipkart called October 6, 2014 'The Big Billion Day' — a 24-hour sale designed to make history. It did. The website crashed, prices fluctuated wildly, products sold out instantly, and buyers who saw deals discovered them gone or changed before checkout. Twitter erupted, and Sachin Bansal and Binny Bansal were forced to issue a public apology.

Flipkart
Silver sedan car on a highway with golden hour light

Hyundai's India Launch: Arriving at the Exact Right Moment

When Hyundai launched in India in 1998, the Maruti 800 had owned the small car market for over a decade. The Santro wasn't just a new car — it was Hyundai's first attempt to build a car specifically for Indian roads, and its launch campaign positioned it as the future that India was ready for.

Hyundai India
Colorful mobile phone surrounded by bright abstract shapes

ZooZoos: How Vodafone India Created a Character Campaign That Became a Cultural Phenomenon

ZooZoos are egg-headed, balloon-bodied creatures that Vodafone India created to explain mobile value-added services during IPL 2009. Vodafone released 25 different ZooZoo ads across the two-month tournament. Indians fell in love with them — and they became more famous than most of the services they were advertising.

Vodafone India
Female athlete running on a track with determination, motion blur

Da Da Ding: How Nike India Rewrote What Women's Sports Advertising Could Sound Like

Nike India launched 'Da Da Ding' in 2016 to coincide with the Rio Olympics — a two-minute film featuring Indian female athletes across eight sports set to a track produced specifically for the campaign. It became the most-watched Nike India video ever and changed how brands talked to Indian women about sport.

Nike India
Car insurance documents and keys on a desk

15 Minutes Could Save You 15%: The Tagline That Turned a Tiny Insurer Into a Household Name

In 1999, Geico was a mid-sized auto insurer that almost nobody outside the mid-Atlantic could name. By 2011, it was the second-largest auto insurer in the United States. The line '15 minutes could save you 15% or more on car insurance' is one of the reasons why.

Geico
Sleek silver luxury car on a wet road at dusk with dramatic lighting

The Best or Nothing: How Mercedes-Benz Reclaimed Its Premium Positioning

By 2009, Mercedes-Benz had a problem. It was still selling well, but its brand had drifted. The cars were getting excellent reviews but the company was no longer the aspirational benchmark it had been in the 1980s. 'The Best or Nothing' was the corrective — a return to the founder's own words.

Mercedes-Benz
Cozy home interior with warm lighting and comfortable furniture

Made Possible by Hosts: Airbnb's Pandemic Pivot From Guest to Host Story

COVID-19 nearly destroyed Airbnb. The company laid off 25% of its workforce in May 2020 and cancelled its planned IPO. When travel returned, Airbnb didn't run an ad about beautiful destinations — it ran one thanking the hosts who had kept the platform alive through the worst year in travel history.

Airbnb
Smartphone photography setup with phone on a tripod capturing a landscape

Shot on iPhone: How Apple Turned Its Customers Into Its Ad Agency

Apple launched 'Shot on iPhone' in 2015 by collecting the best photos taken by real iPhone users and putting them on billboards in 25 countries. It was the most honest camera ad ever made: the product demo was the ad, and the ad was the proof.

Apple
Person on a laptop at night in a dark room, glowing screen

Reddit's 5-Second Super Bowl Ad: How to Win the Super Bowl Without a Super Bowl Budget

Reddit bought five seconds of Super Bowl LV air time and used it to show a wall of text that no one could read before it disappeared. The ad was about the GameStop short squeeze and the power of internet communities — and it became the most talked-about ad of the night despite costing a fraction of a full spot.

Reddit
Burger with sesame bun close-up, dramatic lighting

Stranger Things x Burger King: The Upside Down Whopper That Ate Netflix's Marketing Budget

For the launch of Stranger Things Season 3 in 2019, Burger King sold a Whopper served upside down — bun on the bottom, sesame seeds facing the tray. It sounds like a cheap stunt. It got over 6 billion media impressions. And it didn't cost Netflix a dollar.

Burger King
Clean white laundry being folded, fresh and bright

It's a Tide Ad: How Tide Hijacked Every Other Super Bowl Commercial

Tide spent Super Bowl LII running four ads that began by looking like ads for other categories — beer, cars, Old Spice — before David Harbour turned to camera and said 'It's a Tide ad.' Every other commercial that aired that night suddenly looked like it might also be a Tide ad.

Tide
Black and white playing cards fanned out on a dark table

Cards Against Humanity Holiday Bullshit: Anti-Marketing as the Most Effective Marketing

Every holiday season, Cards Against Humanity does something deliberately absurd — selling 'nothing,' raising prices on Black Friday, digging a hole for no reason — and every year the press coverage is worth millions in earned media. It is anti-marketing executed with more marketing discipline than most conventional campaigns.

Cards Against Humanity
Glass of gin with tonic water, ice, and lemon on a bar top

Ryan Reynolds' Aviation Gin Peloton Response: Newsjacking in Under 72 Hours

Peloton's 2019 holiday ad was called sexist and mocked globally within 48 hours. Ryan Reynolds cast the same actress in an Aviation Gin ad showing her drinking with friends in stunned silence — and released it three days after the Peloton ad went viral. It's the fastest major brand campaign turnaround on record.

Aviation Gin
Bright orange snack chips in a bowl, close-up with bold colour

Cheetos Hands: How Lil Nas X and TikTok Turned a Snack Stain Into a Campaign

Cheetos built a Super Bowl campaign around a single consumer truth: when your fingers are covered in Cheetos dust, you have a perfect excuse to avoid doing things you didn't want to do anyway. Lil Nas X played himself getting caught, and the internet did the rest.

Cheetos
Clean and minimal productivity workspace with notebooks and a laptop

How Notion's Templates Turned Customers Into a Distribution Engine

Notion didn't run advertising campaigns or hire a traditional marketing team for most of its growth. Instead, it built a template ecosystem and let users do the promoting — creating a distribution model where the product's flexibility was also the marketing strategy.

Notion
Team gathered around a table collaborating with sticky notes and laptops

Atlassian Team Playbook: The Free Resource That Became the Company's Best Sales Tool

Atlassian published a free collection of team exercises and meeting formats called the Team Playbook in 2016. It had nothing to sell you directly. It just taught companies how to run better teams — and quietly made Atlassian the software company every healthy team wanted to use.

Atlassian
Minimalist workspace with laptop and notebook representing focused work

Getting Real: How Basecamp's Anti-Corporate Manifesto Became Its Most Effective Marketing

In 2006, 37signals published 'Getting Real' — a manifesto against bloated software, venture capital, and conventional startup wisdom. It sold over 26,000 copies and became the most effective piece of marketing the company that would become Basecamp ever produced.

Basecamp (37signals)
Clean modern app interface design on phone and laptop screens

Intercom's Brand as Product: How Design and Voice Became a Competitive Moat

Intercom is a customer messaging platform in a market crowded with messaging platforms. It survived and scaled by making design and brand voice so distinctive that its product felt different before you'd even used it — a rare achievement in enterprise software.

Intercom
Chat interface on a laptop screen with conversation bubbles

Drift and the Category That Didn't Exist Yet: How Conversational Marketing Was Invented

Drift launched into a crowded B2B sales tool market and decided the only way to win was to stop competing in an existing category and create a new one. 'Conversational marketing' didn't exist before 2016. Drift spent three years making it the only term that mattered.

Drift
Vintage-style microphone in a podcast recording setup with warm light

MailKimp? SerialMom? How Mailchimp's Podcast Mispronunciation Campaign Became a Masterclass in Audio Branding

Droga5 created nine fake companies with names that sounded vaguely like 'Mailchimp' — MailShrimp, KaleLimp, JailBlimp — and sponsored Serial Season 2 with them instead. It was one of the most talked-about campaigns of 2017 and made Mailchimp the brand everyone was trying to figure out.

Mailchimp
Large conference hall with thousands of attendees at a tech event

Dreamforce: How Salesforce Turned a Tech Conference Into a Brand Religion

Dreamforce started with 1,000 Salesforce customers in San Francisco in 2003. By the late 2010s it had grown into one of the world's largest software conferences, with 170,000 registered attendees and headliners like Michelle Obama — and it became Salesforce's most effective marketing vehicle.

Salesforce
Person reading marketing content on a laptop at a bright modern desk

HubSpot's Inbound Playbook: How a Software Company Invented Its Own Marketing Category

HubSpot didn't just sell marketing software — it invented the term 'inbound marketing,' published a textbook's worth of free content, and turned its own marketing into the most powerful proof of concept in B2B SaaS history.

HubSpot
Person typing on a laptop at a minimalist desk with a coffee cup and notebook

Squarespace's Existential Super Bowl: Adam Driver Asks If the Internet Needs Another Website

Squarespace asked Adam Driver a genuinely strange question for a Super Bowl ad: does the internet need another website? The 2022 campaign leaned into philosophical absurdity rather than feature pitches, and in doing so made Squarespace feel like a brand with a point of view rather than just a tool.

Squarespace
Open plan office with people collaborating at desks with laptops and coffee cups

So Yeah, We Tried Slack: The Anti-Corporate B2B Campaign That Actually Worked

Slack's 'So Yeah, We Tried Slack' campaign broke every rule of enterprise software marketing: no jargon, no ROI charts, no enterprise testimonials. Just honest, conversational accounts of how real teams changed the way they worked. It made B2B marketing feel human.

Slack
Freshly painted colorful walls in a bright Indian home interior with warm light

Har Ghar Kuch Kehta Hai: Asian Paints Turns Walls Into Emotion

Asian Paints turned wall paint into an emotional category by claiming the most intimate territory possible: home. 'Har Ghar Kuch Kehta Hai' (Every Home Says Something) made colour choice a statement of identity and turned Asian Paints into India's most trusted home brand.

Asian Paints
Dark chocolate squares arranged on a white surface, rich and glossy

Kuch Khaas Hai: How Cadbury Made Chocolate the Language of Celebration in India

In 1994, a young woman ran onto a cricket field and danced while her boyfriend hit a six. With that 30-second spot, Cadbury repositioned Dairy Milk from a children's treat to the chocolate of Indian celebrations. The campaign ran for a decade and changed the category permanently.

Cadbury
Fresh butter on a wooden board with a knife, warm golden morning light

Utterly Butterly Delicious: Amul's 60-Year Running Commentary on India

Since 1966, the Amul girl has appeared on hoarding boards across India, commenting on political scandals, cricket matches, Bollywood controversies, and world events with puns sharp enough to make people stop their cars. It is the longest-running outdoor advertising campaign in Indian history.

Amul
Commercial airplane on a runway at dusk with golden light and clouds

United's 'Re-Accommodate' Crisis: When PR Language Became a Viral Punchline

When United Airlines forcibly removed Dr. David Dao from an overbooked flight in April 2017, the video went viral within hours. United's initial response, describing the incident as 're-accommodating' a passenger, turned a PR crisis into a communications textbook lesson in how not to apologise.

United Airlines
Pink ribbon awareness symbol against a soft background representing breast cancer advocacy

Susan G. Komen and Planned Parenthood: What Happens When a Charity Blinks

When Susan G. Komen defunded Planned Parenthood and then reversed course within three days, it managed to alienate both sides of the abortion debate and emerge with its credibility intact on neither.

Susan G. Komen
Rows of colorful yogurt cups in a supermarket dairy aisle

Cosmopolitan Yogurt: The Magazine That Couldn't Sell Dairy Products

Cosmopolitan magazine launched a line of yogurt in 1999 and discovered that brand equity built on glamour and confidence has nowhere to go in the dairy aisle.

Cosmopolitan (Hearst)
Dark glass bottle against a black background suggesting premium beverage positioning

Coca-Cola Blak: What Happens When a Mass Market Brand Tries to Be Sophisticated

Coca-Cola Blak tried to be a sophisticated adult drink by combining cola with coffee — and ended up belonging nowhere.

Coca-Cola
A row of Harley-Davidson motorcycles parked on an open road at dusk

Harley-Davidson Perfume and Cake Decorating Kits: The Limits of Brand Licensing

When Harley-Davidson put its name on cologne and cake decorating kits in the 1990s, it discovered that brand love doesn't automatically translate into brand permission.

Harley-Davidson
Vintage video cassette tape on a wooden surface, retro technology concept

Betamax vs VHS: Why the Better Technology Lost the Market

Sony's Betamax was technically superior to VHS by most engineering measures. It still lost one of the most consequential format wars in consumer electronics history — not through bad technology, but through a series of strategic marketing and licensing decisions that handed JVC the market.

Sony
Old desktop computer with a CRT monitor displaying a simple interface on a wooden desk

Microsoft Bob: When Friendly Design Became Condescending Software

Microsoft Bob replaced the Windows desktop with a cartoon house and a dog named Rover. It was intended to make computing approachable for new users. It lasted 15 months before Microsoft quietly discontinued it — yet its core ideas resurfaced in Clippy and eventually in modern AI assistants.

Microsoft
Golden retriever puppy sitting next to an overturned shopping basket, playful and curious

Pets.com and the Sock Puppet That Outlived the Company

Pets.com's sock puppet mascot was so popular it appeared on Good Morning America and the Macy's Thanksgiving Day Parade. The company folded nine months after its IPO. It is perhaps the clearest example of marketing success co-existing with complete business failure.

Pets.com
Red ketchup being squeezed from a bottle onto a plate, close-up

Green Ketchup and Purple Mustard: Heinz EZ Squirt's Short-Lived Revolution

Heinz launched green ketchup in 2000 targeting children, sold 10 million bottles in the first seven months, then watched the novelty collapse. EZ Squirt became a case study in the limits of gimmick marketing: it could launch a product, but could not sustain one.

Heinz
Assorted colorful pens scattered on a white desk surface

Bic for Her: The Pen That United the Internet in Laughter

Bic launched pink and purple pens 'designed for women,' got review-bombed into infamy, and quietly discontinued the line while Ellen DeGeneres was still laughing.

Bic
Prepared meal in a takeout container on a table

Colgate's Frozen Dinners: The Ultimate Brand Extension Failure

Colgate tested frozen dinners under the Colgate brand name, and the failure was so swift and complete that the company spent years hoping no one would bring it up.

Colgate
Colorful cosmetic lip balm tubes arranged on a pink background

Cheetos Lip Balm: The Brand Extension That Asked Too Much of Consumers

Cheetos had one of the most passionate snack fanbases in America, and none of that passion transferred to cheese-flavored lip balm.

Frito-Lay (Cheetos)
Clear glass of sparkling water on a light background

Crystal Pepsi: What Happens When a Visual Gimmick Contradicts a Product's Promise

Crystal Pepsi rode a cultural wave, sold millions of bottles on novelty alone, and collapsed the moment consumers realized the clear color promised something the product couldn't deliver.

Pepsi
Close-up of a gourmet burger on a wooden board

McDonald's Arch Deluxe: The $150 Million Campaign to Sell Adults a Burger They Didn't Want

McDonald's spent a quarter-billion dollars developing and marketing a burger for sophisticated adults, then watched it fail because nobody trusts McDonald's to be sophisticated.

McDonald's
Glasses of fresh orange juice on a wooden table

Tropicana's 2009 Packaging Redesign: The $35 Million Rebrand That Lasted Six Weeks

Tropicana replaced one of the most recognizable packages in grocery retail with something that looked like a store brand, lost $30–35 million in sales, and reversed course in six weeks.

Tropicana
AA batteries lined up in a row on a white surface, energy concept

The Battery That Keeps Going: Energizer's Bunny as a Brand Machine

A pink mechanical bunny with a bass drum interrupted fake ads for fictional products to prove one point: Energizer keeps going and going. The 1989 campaign turned a commodity product into a pop culture icon that lasted for decades.

Energizer
Purple-red California raisins in a bowl, close-up on texture and color

I Heard It Through the Grapevine: The California Raisins' Unlikely Hit

Clay-animated raisins singing Marvin Gaye's 'I Heard It Through the Grapevine' for a government commodity board became one of the most beloved ad campaigns of the 1980s — spinning off merchandise, specials, and a cultural life far beyond any raisin promotion.

California Raisin Advisory Board
Close-up of a large beef burger with lettuce, tomato, and pickles on a sesame bun

Where's the Beef? Wendy's Most Famous Three Words

Three elderly women. One tiny hamburger. And a phrase that entered the American vocabulary overnight — 'Where's the beef?' turned a 1984 Wendy's commercial into a cultural event and accelerated sales by 26 percent in its first year.

Wendy's
Elegant men's dress shirt laid flat on a wooden surface in natural light

The Man in the Hathaway Shirt: How David Ogilvy Invented the Intrigue Model of Advertising

David Ogilvy had a $30,000 budget and stopped at a drugstore on the way to the shoot. What he bought cost less than a dollar and built a brand for 25 years.

Hathaway
Sunrise over an American small town with a flag in the foreground

"Morning in America": The Political Ad That Redefined What Political Advertising Could Do

Hal Riney wrote 60 seconds about a morning that was dawning in America, never mentioned Walter Mondale once, and Reagan won 49 states.

Reagan Campaign
Glass bottles of Coca-Cola lined up in warm sunlight

"I'd Like to Buy the World a Coke": The Hilltop Ad That Defined Aspirational Advertising

Bill Backer was stranded in an airport watching strangers share Cokes, and he realized he wasn't selling a soft drink — he was selling the moment around it.

Coca-Cola
Black and white fashion editorial photography with dramatic lighting

Calvin Klein and Kate Moss: Controversy as a Brand Strategy

Calvin Klein didn't stumble into controversy. He built a brand on the reliable knowledge that the right kind of outrage is free media.

Calvin Klein
Retro gaming controllers and cartridges on a dark surface

Sega "Genesis Does What Nintendon't": The Console War Campaign That Changed Videogame Marketing

Sega looked at the most dominant brand in gaming and decided the correct strategy was to tell children that Nintendo was for babies.

Sega
Bold typographic billboard on a city street at dusk

Wonderbra "Hello Boys": The Billboard That Stopped Traffic

Two words on a billboard made Wonderbra the most talked-about brand in Britain and turned a Czech model into an international icon.

Wonderbra
Pink toy bunny with drum against a bright background

The Energizer Bunny: How a Battery Ad Became a Metaphor for Unstoppability

Energizer set out to mock a competitor's bunny and accidentally created a cultural icon that outlived the original joke by decades.

Energizer
Silver Toyota sedan driving on an open highway with mountains in the background

Oh What a Feeling: How Toyota Sold Joy Instead of Cars

Toyota's 1982 Australian campaign turned a car purchase into a euphoric leap into the air — and made 'Oh what a feeling' one of the most enduring advertising slogans in automotive history.

Toyota
Athletic sneakers on a track with running lanes

Nike "Bo Knows": The Campaign Built Around the Last True Multi-Sport Athlete

Bo Jackson played Major League Baseball and NFL football at the same time, at an elite level. Nike built a campaign around this physical impossibility, brought in Wayne Gretzky, Michael Jordan, and John McEnroe to testify, and sold out of cross-training shoes.

Nike
Clear water bottle with fruit slices beside it on a light background

Volvic Touch of Fruit: A Simple Product Extension That Dominated a Category

Volvic added a small amount of fruit flavoring to mineral water, positioned it between soft drinks and plain water, and built one of the UK's best-selling beverage lines. Not through a revolutionary idea, but through perfect category positioning.

Volvic
Golden arches sign against a blue sky

I'm Lovin' It: How McDonald's Built a Global Tagline From a German Hip-Hop Jingle

McDonald's first genuinely global campaign came not from New York or London but from a German agency, featured a jingle written for hip-hop radio, and starred Justin Timberlake. It became the longest-running tagline in the company's history.

McDonald's
Small compact car parked on a city street

Tata Nano: The World's Cheapest Car, and Why That Was the Problem

Ratan Tata built a car to lift Indian families off motorcycles and into safety. He marketed it as the world's cheapest car. The emerging Indian middle class didn't want the world's cheapest anything.

Tata Motors
Coffee cup on a wooden table in a busy cafe

Starbucks "Race Together": What Happens When a Brand Enters a Conversation It Has No Standing In

Howard Schultz wanted to start a national conversation about race. He chose to do it on disposable coffee cups, through baristas, during the morning rush. The country responded with near-universal derision.

Starbucks
BMW car driving on an empty road at dusk

BMW Films "The Hire": The Series That Invented Branded Entertainment

Eight short films by directors including Ang Lee and Guy Ritchie, starring Clive Owen, only available on the internet: BMW invented branded entertainment in 2001 and nobody has done it better since.

BMW
Fast food burger with a blurred background

Burger King's Subservient Chicken: The Website That Changed Interactive Marketing

A man in a chicken costume who did whatever you typed became the internet's first major branded interactive moment. It worked because the interactivity wasn't a feature; it was the entire point.

Burger King
Empty retail store interior with rows of product shelves

Microsoft + Seinfeld + Gates: The $300 Million Campaign Nobody Understood

Microsoft paid Jerry Seinfeld $10 million and Bill Gates an unknown sum to star in ads that had no discernible message, pulled them after two spots, and replaced them with a campaign that actually worked.

Microsoft
Close-up of a woman's face with natural lighting, no heavy makeup

Dove "Evolution": The 75-Second Film That Changed How Brands Talk About Beauty

A 75-second YouTube film showing a woman's full transformation into a billboard model (makeup, lighting, Photoshop) became one of the most shared brand videos in history before anyone had coined the phrase 'viral marketing.'

Dove
Commercial airplane flying against a blue sky, representing budget airline travel

Ryanair on TikTok: The Airline That Made Itself a Meme and Grew Its Audience

Ryanair built a TikTok presence by making jokes about their own hidden fees, cramped seats, and bad reputation — and ended up with millions of followers who genuinely liked them for it.

Ryanair
Stationary exercise bike in a bright, modern living room, suggesting premium home fitness

Peloton's Holiday Ad: How One Commercial Nearly Derailed a Billion-Dollar Brand

Peloton ran a holiday ad showing a woman documenting her year on a gifted exercise bike, and somehow managed to make a premium fitness product feel like an insult.

Peloton
Serene mountain lake reflecting a calm sky at dawn, suggesting stillness and meditation

Calm's Super Bowl Spot: A Black Screen and the Sound of Breathing

Calm paid Super Bowl prices for 30 seconds of silence, a black screen, and a waterfall — and the next morning it was the most-downloaded app in the country.

Calm
Stack of pancakes with syrup alongside a burger on a restaurant table

IHOP Becomes IHOb: The Stunt That Proved You Can Win Without Changing Anything

IHOP announced it was changing its name to IHOb, broke the internet, got roasted by every major burger chain, and then changed nothing — and burger sales went up.

IHOP
Fried chicken in a red and white bucket on a dark background

KFC "FCK": The Apology Ad That Won Awards for Running Out of Chicken

KFC ran out of chicken, closed 900 restaurants, and then ran a newspaper ad rearranging the letters in their name to describe the situation — and it became one of the most praised crisis communications in recent memory.

KFC
Laptop on a bright yellow desk showing email marketing dashboard, evoking digital marketing tools

The Mailchimp Rebrand: What Happens When a Quirky Brand Grows Up Without Losing Itself

Mailchimp needed to grow from an email tool into a full marketing platform without sanding down the personality that made it beloved, and Collins figured out how.

Mailchimp
Red ketchup being poured from a bottle, showing the iconic color and consistency

"Draw Ketchup": The Brief That Proved Heinz Owns a Color

Rethink asked people around the world to draw ketchup and then ran the results as an ad campaign, proving that brand equity doesn't need a logo to be visible.

Heinz
Playing cards spread on a dark surface, suggesting games and irreverent fun

Cards Against Humanity's Black Friday Campaigns: Anti-Marketing as the Best Marketing

Cards Against Humanity raised prices on Black Friday, sold literal bull feces, and dug a pointless hole in the ground — and won every time.

Cards Against Humanity
Men's grooming products arranged on a clean surface, suggesting masculinity and personal care

Old Spice "The Man Your Man Could Smell Like": How Isaiah Mustafa Saved a Dying Brand

Old Spice was a brand for grandfathers until Isaiah Mustafa stood on a boat and changed everything.

Old Spice
Mountain landscape with dramatic clouds, evoking outdoor adventure and environmental stewardship

Patagonia "Don't Buy This Jacket": The Ad That Told You Not to Buy the Product

Patagonia ran a full-page Black Friday ad telling customers not to buy their jacket, and sales went up.

Patagonia
A clothing retail storefront, representing the Gap brand and its retail identity

The Gap Logo: A $100 Million Lesson in Not Fixing What Isn't Broken

On October 6, 2010, Gap quietly replaced its 20-year-old logo with a new one. Six days later, it reversed course after one of the most swift and unanimous public rejections of a rebrand in modern retail history.

Gap
Fresh pressed juice in a glass, the product Juicero was built to deliver

Juicero: The $400 Juice Machine That Didn't Need to Exist

Juicero raised $120 million to build a Wi-Fi connected juice machine, then Bloomberg reporters discovered you could get the same result by squeezing the packet with your hands — a $400 machine made functionally unnecessary by basic human grip strength.

Juicero
Cold beer cans in a row, representing the beer industry

Bud Light and Dylan Mulvaney: How One Influencer Partnership Became a Brand Crisis

Bud Light sent a single personalized can to a single influencer, said nothing publicly, and then said the wrong things when the backlash hit — a case study in what happens when a brand takes a position without having prepared a position.

Bud Light
Medical blood testing equipment in a laboratory setting

Theranos: The Marketing Strategy That Turned Fraud Into a Story About Disruption

Theranos built a $9 billion valuation on a technology that didn't work, powered by a messaging strategy so precisely constructed that it convinced Walgreens, Safeway, and a board of statesmen to look past the science entirely.

Theranos
Person watching video on a smartphone, the use case Quibi was built around

Quibi: The $1.75 Billion Streaming Failure Nobody Saw Coming (But Should Have)

Quibi raised $1.75 billion, hired Hollywood royalty, and launched directly into the one moment in modern history when nobody needed short-form mobile video on their commute. There was no commute.

Quibi
Cozy living room with warm lighting suggesting the feeling of home and belonging

Airbnb "Belong Anywhere": Building a Brand Identity for a Company People Were Afraid Of

In 2014, Airbnb hired DesignStudio to rebrand a company that people thought was for trusting strangers with their homes, and turned a transaction into a philosophy of belonging.

Airbnb
Person pouring water over their head outdoors on a sunny day

The ALS Ice Bucket Challenge: How a Viral Fundraising Mechanic Changed Nonprofit Marketing

In the summer of 2014, a grassroots ice-water stunt raised over $115 million for ALS research in two months, funded a gene discovery, and rewrote the rules for how nonprofit campaigns spread.

ALS Association
Vast blue sky with clouds seen from high altitude, the curvature of the earth visible at the horizon

Red Bull Stratos: The Day a Brand Sent a Man to the Edge of Space

On October 14, 2012, Felix Baumgartner stepped off a capsule 128,100 feet above New Mexico and became the first human to break the sound barrier in freefall — and Red Bull produced the whole thing.

Red Bull
Assorted candy bars on a colorful background

Snickers "You're Not You When You're Hungry": How a Simple Insight Became a Global Platform

A 30-second Super Bowl ad featuring Betty White getting tackled in a football game launched a decade-long global platform that turned Snickers back into the world's best-selling candy bar.

Snickers
Close-up of a drum kit in a dark room with moody lighting

Cadbury's Gorilla: The Ad That Had Nothing to Do With Chocolate

Fallon London rebuilt Cadbury's battered brand after a salmonella crisis by airing a gorilla playing Phil Collins on a drum kit — and never showing chocolate until the final seconds.

Cadbury
A glass of cold milk on a clean surface, condensation on the outside of the glass

"Got Milk?" — The Campaign That Saved a Category by Reframing the Problem

For decades, milk advertising told people milk was good for them. Then Goodby Silverstein asked what happens when you don't have it — and milk consumption in California reversed a decades-long decline.

California Milk Processor Board
A clear glass bottle with clean lines on a minimalist background, light playing through the glass

Absolut Vodka: The 25-Year Campaign Built Around a Single Object

For 25 years, Absolut ran over 1,500 different ads that were all, at their core, the same ad — a bottle and two words — and that discipline is what made them one of the most recognizable campaigns in history.

Absolut Vodka
A row of rental cars at an airport lot, clean and ready for customers

Avis "We Try Harder": The Campaign That Made Being Second an Advantage

In 1962, Avis was losing money and running a distant second to Hertz. DDB's solution was to say so out loud — and it's one of the most effective counter-positioning moves in advertising history.

Avis
Wide open American landscape at golden hour, the kind of terrain the Marlboro Man made iconic

The Marlboro Man Campaign Case Study: How a Feminine Cigarette Brand Became the Best-Selling in the World

In 1954, Leo Burnett took a cigarette marketed with the tagline 'Mild as May' and turned it into the best-selling cigarette in the world. He did it by inventing a cowboy.

Marlboro
Glass Coca-Cola bottles on a shelf, representing the Share a Coke personalization campaign

Coca-Cola "Share a Coke" Campaign Case Study

Coca-Cola reversed a decade of declining sales in Australia by doing something no brand manager would sanction: erasing their own logo and replacing it with someone's name.

Coca-Cola
A diamond engagement ring resting on a soft surface, light refracting through the stone

De Beers "A Diamond is Forever": The Ad That Invented a Tradition

Frances Gerety wrote 'A Diamond is Forever' in 1947 without particularly liking it — and in doing so created the most successful manufactured tradition in consumer history.

De Beers
Aluminum can on a dark dramatic background evoking the aesthetic of Liquid Death's metal-inspired branding

Liquid Death: How a $700M Water Brand Was Built on Heavy Metal Branding

Liquid Death is literally water in a can. The fact that it's a $700 million company is entirely a branding story, and it's one of the more instructive branding stories of the past decade.

Liquid Death
Vintage cola cans representing the era of the New Coke launch and reformulation controversy

New Coke: The 1985 Marketing Failure Case Study

Coca-Cola ran the most rigorous consumer taste tests in the history of packaged goods, got a clear result, acted on it decisively — and produced one of the most spectacular brand failures of the 20th century, because they were measuring the wrong thing.

Coca-Cola
A fresh Whopper burger representing the Burger King product at the center of the Moldy Whopper campaign

Burger King "Moldy Whopper" Campaign Case Study

Burger King showed their flagship burger decomposing over 34 days — and won more advertising awards than any other campaign that year, because the rot was the proof.

Burger King
TikTok app icon on a smartphone screen representing the social video platform

Duolingo on TikTok: What a Giant Owl Mascot Teaches About Brand Personality

Duolingo let a 23-year-old social media manager put their mascot in a costume and act unhinged on TikTok — and it became one of the most successful brand accounts on the platform.

Duolingo
Pepsi ad protest imagery representing the 2017 Kendall Jenner ad controversy

Pepsi Kendall Jenner Ad: A Marketing Failure Case Study

Pepsi's Kendall Jenner ad was pulled within 24 hours — a case study in how purpose-washing fails when there's no genuine connection between a brand and the cause it's appropriating.

Pepsi
Fast food burger and fries on a tray, representing the quick service restaurant industry

Wendy's Twitter Strategy: How a Fast Food Chain Rewrote the Rules of Brand Voice

Wendy's decided to act like a person on Twitter instead of a brand, and in doing so became the most-talked-about fast food account on the internet.

Wendy's
Young woman running with confidence and strength, representing the empowerment theme of the Always LikeAGirl campaign

Always "#LikeAGirl" Campaign Case Study

Always turned a phrase used as an insult into one of the most awarded and culturally resonant campaigns of the 2010s — by simply showing what 'like a girl' looks like before someone teaches you it means weak.

Always (P&G)
Colorful abstract visualizations representing music data and personal listening statistics

Spotify Wrapped: How a Data Feature Became a Cultural Moment

Spotify figured out how to turn surveillance into a gift, and in doing so created one of the most reliable annual social media events of the past decade.

Spotify
Ice cold beer glass with condensation, representing the Dos Equis brand

Dos Equis "Most Interesting Man in the World" Case Study

Dos Equis built one of the most imitated advertising characters in modern marketing by understanding that their real target wasn't beer drinkers — it was a specific aspiration.

Dos Equis
Nike sneakers on a bold graphic background representing the brand's identity

Nike "Dream Crazy" — The Colin Kaepernick Campaign Case Study

Nike put Colin Kaepernick's face on a global ad campaign knowing full well that a percentage of their customers would burn their shoes. They did it anyway.

Nike
Classic Volkswagen Beetle on a road, the car at the center of the Think Small campaign

Volkswagen "Think Small" Campaign Case Study

In 1959, Bill Bernbach put a tiny car in the corner of a white page and wrote two words that would change advertising forever: Think Small.

Volkswagen
Diverse group of women representing the inclusive beauty standards promoted by the Dove Real Beauty campaign

Dove "Real Beauty" Campaign Case Study

Dove built one of the most durable brand platforms of the 21st century by asking a simple question that the entire beauty industry had avoided: what if we showed real women?

Dove
Men's grooming and personal care products on a bathroom shelf

Old Spice "The Man Your Man Could Smell Like" Case Study

Old Spice was your grandfather's aftershave — until Wieden+Kennedy turned a single Super Bowl commercial into a cultural reset that doubled body wash sales in a year.

Old Spice
Apple MacBook laptop on a clean white surface, representing the Get a Mac era

Apple "Get a Mac" Campaign Case Study

Sixty-six commercials, two actors, a white void, and the most effective identity-based comparative advertising campaign in technology history.

Apple
Vintage Apple Macintosh computer, the product launched by the 1984 Super Bowl commercial

Apple "1984" Super Bowl Commercial Case Study

The Apple board voted to fire the agency and pull the ad — then the ad aired once and changed advertising forever.

Apple