Customer Service, Support and Login Waste
Searches from existing users, customer service queries, and support portals that waste acquisition ad spend.
Scope: Account-level shared negative list
Negative Keywords
Cut wasted ad spend across Google Search, Shopping, and Performance Max. Pre-categorized, cleaned exclusion lists ready to copy in broad, phrase, or exact match syntax.
Searches from existing users, customer service queries, and support portals that waste acquisition ad spend.
Scope: Account-level shared negative list
Queries from people looking for employment, internships, salaries, or company reviews rather than hiring your service.
Scope: Account-level shared negative list
Traffic looking for free downloads, cracked software, pirated tools, or deep discount vouchers with zero purchase intent.
Scope: Account-level or campaign-level list
Students, researchers, and hobbyists searching for definitions, textbook chapters, slide presentations, or study material.
Scope: Account-level shared negative list
People looking for instructions to build or repair items themselves rather than purchasing professional services.
Scope: Search and Shopping campaigns
Explicit, adult, and illegal query terms that should never trigger commercial ads.
Scope: Account-level negative keyword list
Filters out individual consumers, students, and low-value single users from high-ticket B2B software campaigns.
Scope: Campaign level for B2B Search
Blocks supplier inquiries, seller onboarding, marketplace portals, and repair requests from direct-to-consumer store ads.
Scope: Google Search and Shopping campaigns
Eliminates rental seekers, temporary tenants, paying guest requests, and low-income housing searches from luxury property sales.
Scope: Campaign-level list for real estate developers and brokers
Filters government hospital searches, free dispensary queries, home remedy questions, and nursing syllabus inquiries from private clinic campaigns.
Scope: Campaign level for private medical practices
Eliminates pro bono seekers, public defender queries, law school lecture notes, and DIY legal forms from private attorney ads.
Scope: Campaign level for legal practices
Recommendations and categories to exclude in Google Ads Content Suitability to prevent accidental clicks on mobile games and kids channels.
Scope: Account-level content suitability and placement exclusions
A critical rule from Google Ads documentation: negative broad match does not match synonyms, misspellings, or close variants.
Syntax: running shoes
Your ad will not show if the search contains all your negative keyword terms, regardless of the order. If the search contains only some of the terms, your ad can still show.
Syntax: "running shoes"
Your ad will not show if the search contains the exact negative keyword terms in the exact order. Extra words before or after are permitted.
Syntax: [running shoes]
Your ad will not show only if the search contains the exact negative keyword terms with no extra words.